Returns and Cancellations

Apr 23, 2018

BuyaCar's job is to deliver your perfect car in great condition. That's why every part of the process - from our highly-trained sales staff to the professional delivery drivers - is designed to ensure that you order a car that meets your needs, with a specification that you expect.

For further reassurance, the reservation deposit is fully refundable and there's a 14 day money-back guarantee once your car is delivered, giving you plenty of time to get to know it. It's important to know when you're committing to buy from us, and the fair-use restrictions for our refund policy, which are below.


Before your car arrives

  • Reserve your car with a deposit that’s fully refundable until you sign the order form and commit to buy the car.
  • You’ll then be able to arrange finance, if needed, before confirming your order and signing the order form.
  • If you decide to cancel your order after it’s confirmed then we retain the deposit amount to cover the admin costs of sourcing the car.


Once your car is delivered

  • You’ve got plenty of time to ensure that you’re happy with your car. You have 14 days from the date of delivery to change your mind and return it for a full refund.
  • Our returns policy includes ten miles of driving. If you drive further and decide to return the car (up to a maximum of 30 miles), your refund will be adjusted by 40p per additional mile to reflect usage.
  • The option to change your mind and return the car ends after you have driven it for more than 30 miles.
  • You won’t have to pay to return a car in the unlikely event that it’s defective or doesn’t match the specification. If you’re returning the car because you don’t like it, then we do charge for collection.
  • Returned cars are re-sold (unless faulty), so we ask that they are sent back in the condition that they were received. If your car requires cleaning or refuelling, then reasonable charges will apply.

For more information, read our Returns and Cancellations summary


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